Facts

How much does it cost for delivery?

Delivery costs $NZD5.00. It doesn't matter whether you order one product or many products - the delivery cost for the whole order is still $5.00. 

Are credit card transactions safe?

Some customers worry about entering their credit cards number online. Premier Books is a New Zealand company - our website is hosted on a New Zealand server. All of the on-line credit card transactions are processed by a New Zealand company - Direct Payment Solutions Ltd.

All transaction details are encrypted (scrambled) by the server to keep all of your information private. It is just as safe to use you credit card over the Internet as it is to use it in a shop or restaurant.

If you still feel uncomfortable about on-line credit card processing over the internet - you can use our mail order option and send us a cheque.

What is the normal delivery time?

All of the product offered on our website is in our warehouse here - in New Zealand.  There is no waiting!  We aim to process and deliver your order within 4 working days.  Please allow 7 days from the date that you place the order so that you will not be disappointed!  Most deliveries will be by Courier Post trackpaks. This means that you can visit the Courier Post website http://www.courierpost.co.nz/  to confirm the status of your trackpack. Your unique trackpack reference number is emailed to you with your order confirmation. 

What do I do if I have a query or a problem?

Email us on help@premierbooks.co.nz and we will contact you as quickly as possible. More contact details are available on the Contact Us page.

Do you have a refund policy?

We want you to be happy with your purchase. If you have a problem with your order - you must return the product to us within 14 days.  Our help team will contact you and we will either replace your purchase or send you a refund immediately.  We will also reimburse you for the cost of the return if the product is faulty.

Please send any returns to

Premier Books
31 Constellation Drive
Mairangi Bay
North Shore City

Do you supply trade orders?

Premier Books does not supply trade orders.  Please contact us if you require clarification.